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 I've been watching Communication Expert Dianna Booher's episodes on Resolving Conflict on TSTN. Dianna discusses the various types of inevitable conflicts that occur in daily life and informs us of four approaches that can be used to tackle them: Accommodate, Overpower, Compromise or Collaborate. Dianna also mentions the preference for making statements about the way you feel and use of the word "how" as opposed to "why" in order to help focus on a practical way forward. A "why" can tend to provoke a defensive "because" and a subsequent argument. Her everyday examples certainly strike a chord and it is very easy to see how a "one fits all" approach simply doesn't work.
Dianna's approaches to conflict are closely related to the Thomas Kilmann conflict modes. (shown in the diagram). I would recommend anyone to have a look at this questionnaire to discover your prefered conflict style.
More detail on conflict handling along with recommended reading material can be found in an article I've published here on personal development techniques, theories and opportunities.
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